1. Overview

Mercy's Ice strives to provide customers with satisfactory purchases. If you are not completely happy with your purchase, we are here to assist you.

2. Returns

You have 30 calendar days from the date of receipt to return an item. To qualify for a return, the item must be unused and in its original packaging.

3. Refunds

We will examine the item once we receive it and notify you of its receipt. After inspecting the item, we will promptly inform you of your refund status. If your return is accepted, we will refund the original payment method.

4. Shipping

The customer is responsible for the cost of return shipping, which is non-refundable. The cost of return shipping will be deducted from your refund.

5. Contact Information

If you have any questions about returning your item, please contact us at info@mercys-ice.com or call us at +264 81 321 1698.

Mercy's Ice

Stall No 11 SME Park Okakarara

Otjozondjupa, Namibia